Landlord / Tenant Q&A: CATHERINE M. MATTHEWS (R), GRI – Hawaii Real Estate – A complete listing of Hawaii Homes on Oahu Honolulu
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Landlord / Tenant Q&A: CATHERINE M. MATTHEWS (R), GRI

Broker-In Charge, Callahan Realty, Ltd.
Past President, Oahu Chapter
National Association of Residential Property Managers

Q. I had a tenant get locked out of their property and I told them to call a locksmith because I couldn’t make it out to let them in with my key. She did call someone that she got off the Internet. She chose this company because they advertised significantly cheaper prices than other companies. When the locksmith arrived, they said something was wrong with the lock and they had to drill the lock off and replace it. They presented the tenant with a bill for over $300! The tenant said she really didn’t understand why that had to be done as the lock was working fine, she just locked her keys in the unit but she didn’t argue. Fortunately, the tenant offered to pay the bill because she felt it was her fault. What should we have done differently?

A. First, I would check to see that this company is actually licensed and a legitimate business. It is possible that they are scammer that will retain a key and come back later to rob the unit, letting a period of time go by so they aren’t top of mind as a suspect.

The state has an easy to use search engine to inquire about licensed individuals or companies ( It is a requirement to use licensed companies for plumbing and electrical work. For many other jobs, such as a locksmith, it is highly recommended. Licensed companies are registered with the State and most have passed some type of testing for their industry. Most industries have their own regulations and some even have funds if you are monetarily damaged by someone within that industry.

You want to beware of scammers, if someone is offering a significantly lower price than the competition, you should ask yourself why. Check to see if they have a license and to see that the company has a legitimate address and phone number. You can do that by actually looking in the phone book or use a Search Engine, such as Google, to find a listing on the Internet. You can often find reviews of the company as well. Red flags may include calling a business number and the person does not answer with the company name. Another red flag may be coming to perform work in a vehicle without a company name on it (depending on the industry). Ask for a business card prior to work being done, unless it is an emergency ask for a written letterhead on preprinted letterhead or similar type of invoice.

In the instance specifically of a locksmith, I would have been very wary of someone that wanted to drill the lock off. Experienced locksmiths can open just about anything!

We have many great legitimate locksmith’s in our community. I have found that so many will bend over backwards to help people in need; just do your diligence in checking, even in an emergency situation.

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